D-Tech International is pleased to announce that the Company has installed its first lendIT™ 1,000-item vending system in the US at The Epic Center in Grand Prairie, Texas. The Epic, a 120,000-square-foot fitness, arts and…
lendIT™ delivers multiple library patron self-service functions in 1,000 items vending system
RIO GRANDE, N.J., Jan. 18, 2019 /PRNewswire-PRWeb/ — D-Tech International is pleased to announce that the Company has installed its first lendIT™ 1,000-item vending system in the US at The Epic Center in Grand Prairie, Texas. The Epic, a 120,000-square-foot fitness, arts and entertainment center, official grand opening was November 17, 2018. The Epic project was funded through a 1/4 cent sales tax passed by voters in May 2014. The center was constructed to be a world-class community amenity to serve the citizens of Grand Prairie as well as the entire North Texas region.
The Epic wanted to provide library services to their members within the center but required a solution that would provide advanced world-class services equal to the visionary aspects of the other services of the facility. The Epic wanted a visual presence for the system that would entice members to use the library services. The system would need to serve as an automated library branch that would be available to patrons during normal business hours of the facility and operate without staff assistance.
The lendIT™ kiosk was selected as the solution of choice for its many features and options. The kiosk is used to dispense library materials including books, CDs and DVDs and has an intuitive interface for new users and is user-friendly for staff to load and retrieve items returned to the unit.
Features of The Epic’s self-service kiosk include item capacity of 1,000 items; check-out/returns; search options by category, author, title, blue ray, DVD, etc. Patrons can join the library from lendIT’s main screen by filling out a simple form and a digital barcode is issued by email to complete the process. One of the customization enhancements provided by D-Tech was the integration into the interface of a tutorial guided video on the use of the system. Additionally, D-Tech customized the kiosk with interior LED lighting that enhances the high-tech appeal of the kiosk and grabs members’ attention. The enhancements of the lendIT™ fit the niche of providing a world-class presence while providing a much-needed service to members.
"The lendIT™ self-service kiosk is a perfect solution to extend library services to the members of The Epic. Our patrons have enthusiastically received the lendIT self-service kiosk as part of the many amenities offered at The Epic center. There has been an average of seven new members per week applying for library cards and strong circulation of materials since the opening of the center in November," said Peter Sime, Supervisor of People, Grand Prairie Public Library System. "lendIT™ gives our members the convenience of accessing library materials while at the center and the freedom of extended hours access to library loan items. D-Tech continues to provide consistent high caliber customer care and innovative solutions. D-Tech’s technical capabilities and enthusiasm in providing requested enhancements within a short time frame are some of their most valuable assets," added Mr. Sime.
From our viewpoint, libraries need to provide services and information to consumers on their terms. Excellent customer service with an emphasis on direct contact and support have been crucial to our success. We believe that our job is to provide our library customers with the very best care so that they can provide excellent service levels to their customers. We are committed to developing and enhancing self-service products that provide patron interaction in the library and beyond the physical walls of the library," said Marvin Crisp, President of D-Tech International.
About D-Tech International:
D-Tech International designs, develops and manufactures high-performance RFID products and library security systems. The Company provides installation and customer service for its full range of products. Its technologies include EM, RF, RFIQ and RFID used for self-service, stock control and management, library security, people counting and 24-hour vending.
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